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Privacy policy

Effective Date: September 2, 2025

At Victoria’s Attic, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website victoriasattic.ca, shop with us online or in-store, or connect with us through email, text, or social media.

By using our website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing/shipping address.

  • Order & Payment Information: Billing/shipping details and order history. (Payment details are processed securely by third-party providers such as Shopify Payments, PayPal, Apple Pay, and Moneris—we do not store credit card numbers ourselves.)

  • Newsletter & Marketing Signups: Name and email address when you subscribe to our newsletter via Mailchimp.

  • Website Usage Data: Information about your device and browsing behavior collected through cookies, Google Analytics, Microsoft Clarity, and Meta Pixel.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders (including shipping and delivery).

  • Send you order confirmations, shipping updates, and customer service communications.

  • Send promotional emails and newsletters (with your consent).

  • Provide personalized updates or promotions by text/email (only if requested and confirmed by you).

  • Improve our website and advertising through analytics and tracking tools.

  • Comply with legal or regulatory requirements.

3. Sharing Your Information

We share your information only as necessary with trusted third parties:

  • Payment Processors: Shopify Payments, PayPal, Apple Pay, Moneris.

  • Shipping & Fulfillment Partners: Canada Post, NetParcel (and carriers such as Purolator, FedEx, etc.).

  • Marketing & Analytics Providers: Mailchimp, Google Analytics, Microsoft Clarity, Meta (Facebook/Instagram).

  • Legal & Regulatory: When required by law.

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies, pixels, and similar technologies to:

  • Improve your shopping experience.

  • Analyze site traffic and usage.

  • Deliver personalized ads on platforms like Facebook, Instagram, and Google.

You can manage or disable cookies in your browser settings.

5. International Data Transfers

Because we ship internationally, your information may be transferred to and processed outside your country of residence. We take appropriate measures to protect your personal data under applicable laws, including Canada’s PIPEDA, the European Union’s GDPR, and California’s CCPA.

6. Your Rights

Depending on where you live, you may have rights to:

  • Access or request a copy of the personal data we hold about you.

  • Correct or update inaccurate information.

  • Request deletion of your personal information (subject to legal obligations).

  • Opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

  • Restrict or object to certain types of processing.

To exercise these rights, please contact us at thegirls@victoriasattic.ca.

7. Data Security & Retention

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates will always be posted here with a revised “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

Victoria’s Attic
📧 Email: thegirls@victoriasattic.ca
📞 Phone: (780) 539-5165
🌐 Website: victoriasattic.ca