Privacy policy
Effective Date: July 13, 2026
At Victoria's Attic, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit victoriasattic.ca, shop with us online or in-store, create an account, or communicate with us by email, phone, or text message.
By using our website or providing your personal information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Your name, email address, phone number, and billing and shipping addresses.
Account Information: If you create an account on our website, we collect your account details and preferences to provide account-related services and improve your shopping experience.
Order & Payment Information: Billing and shipping details, purchase history, and transaction information. Payment information is processed securely by third-party providers such as Shopify Payments, PayPal, Apple Pay, and Moneris. Victoria's Attic does not store your credit card information.
Newsletter & Marketing Sign-Ups: Your name and email address when you subscribe to our newsletter through Mailchimp.
Website Usage Data: Information such as your device type, browser, IP address, pages visited, time spent on our website, and browsing behavior collected through cookies, Google Analytics, Microsoft Clarity, Meta Pixel, and similar technologies.
Product Reviews: If you choose to submit a product review, we may collect your name (or chosen display name), rating, and review content.
2. How We Use Your Information
We use your personal information to:
-
Process and fulfill your orders.
-
Send order confirmations, shipping updates, and customer service communications.
-
Contact you regarding special orders, product availability, or inquiries by email or text message when appropriate.
-
Send promotional emails and newsletters with your consent.
-
Improve our website, products, customer experience, and advertising through analytics and tracking tools.
-
Comply with legal and regulatory requirements.
3. Customer Accounts
If you choose to create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you believe your account has been accessed without authorization, please contact us immediately.
4. Sharing Your Information
We share your personal information only when necessary with trusted third-party service providers, including:
-
Payment Processors: Shopify Payments, PayPal, Apple Pay, Moneris.
-
Shipping & Fulfillment Partners: Canada Post, NetParcel, Purolator, FedEx, and other shipping carriers used to deliver your order.
-
Marketing & Analytics Providers: Mailchimp, Google Analytics, Microsoft Clarity, and Meta (Facebook & Instagram).
-
Legal & Regulatory Authorities: When required to comply with applicable laws or legal obligations.
We do not sell, rent, or trade your personal information to third parties.
5. Cookies & Tracking Technologies
Our website uses cookies, pixels, and similar technologies to:
-
Improve your shopping experience.
-
Analyze website traffic and performance.
-
Understand how visitors use our website.
-
Deliver relevant advertising through platforms such as Facebook, Instagram, and Google.
You can manage or disable cookies through your browser settings; however, doing so may affect certain website functionality.
6. Storage and Processing of Personal Information
Your personal information may be processed or stored by trusted third-party service providers located in Canada, the United States, or other jurisdictions where they operate, including Shopify, Mailchimp, Google, Meta, and Microsoft.
While your information may be transferred outside your province or country of residence, we take reasonable steps to ensure it is protected and handled securely in accordance with applicable privacy laws.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
-
Request access to the personal information we hold about you.
-
Request correction of inaccurate or incomplete information.
-
Request deletion of your personal information, subject to legal or business record retention requirements.
-
Withdraw your consent to receive marketing emails at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.
-
Request additional information about how your personal information is used.
To exercise any of these rights, please contact us at thegirls@victoriasattic.ca.
8. Data Security & Retention
We take reasonable technical, administrative, and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or misuse.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and business record retention obligations.
9. Children's Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, or legal obligations. Any updates will be posted on this page with a revised Effective Date.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Victoria's Attic
Email: thegirls@victoriasattic.ca
Phone: (780) 539-5165
Website: https://victoriasattic.ca